Part of the piloting activity we’re doing is to look at why clients exit MicroLoan Foundation. The Branch Managers have been working hard, visiting clients’ homes and carrying out questionnaires looking at the client’s business and any problems she might have had, what she thinks of MicroLoan’s procedures (interest rates, repayment frequency, savings and so on), how the group functioned and what changes she would suggest making. I went out with the Central Regional Manager, Susan Kondowe, this week to do some follow-up unstructured interviews with a selection of the ladies who’ve already done the exit questionnaire. This allows us to compare the results from the questionnaires and the more informal interviews, to see if we’re really getting to the heart of the issues clients are facing. We’re pleased by the level of similarity between the two methods of data collection, which goes to show the Branch Managers are doing a great job. The types of reasons clients are giving for exiting are varied but include personal or family illness, having to focus on farming during the rainy season and disliking the repayment frequency of 2 weeks.
http://muzunguinkasungu.blogspot.com/2010/06/why-clients-decide-to-leave-mlf.html
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